Privacy Policy

Effective date: January 25, 2026

Overview

Witmer Engineering, LLC ("we", "us") collects and uses contact information to communicate with customers, respond to inquiries, and manage leads. This policy explains what we collect, why, and how to contact us.

How we communicate

We may communicate with you by email, SMS/text, and phone to respond to requests, send appointment or project updates, invoices, and other service-related messages. You can opt out of marketing messages at any time by replying STOP (for texts) or using the unsubscribe link in emails.

Leads and lead sources

We collect leads through:

• Website contact and lead forms (this site)
• Phone or text inquiries
• Referrals or third-party introductions

When you submit a lead, we typically collect: name, email address, phone number, company (optional), message/details, and the lead source (e.g., Website - Contact Form).

Purpose of data collection

• To contact you about inquiries, quotes, and projects.
• To provide customer service and support.
• To comply with legal and business record-keeping requirements.

Information sharing

We do not sell personal data. We may share limited data with trusted service providers who help us operate (e.g., CRM, communication tools) or when required by law. Third-party processors are contractually obligated to protect your data.

WITMER ENGINEERING maintains strict privacy policies, ensuring that personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing/promotional purposes.

Retention

We retain contact and lead information as long as needed for business purposes, compliance, or until you request deletion.

SMS Terms and Conditions

1. WITMER ENGINEERING
2. Contacts can expect to receive general customer service, invoices and payments, account notifications, delivery and order notifications, reminders and follow-ups, collecting reviews
3. You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
4. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to contact@witmerengineeringwego.com.
5. Carriers are not liable for delayed or undelivered messages.
6. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
7. For privacy-related inquiries, please refer to our privacy policy: https://witmerengineeringwego.com/privacy.

Your rights

You can request access, correction, or deletion of your personal data, or opt out of communications. To do so, contact us at:

Email: contact@witmerengineeringwego.com
Phone: (502) 387-7408

Questions

For questions about this policy, email contact@witmerengineeringwego.com.